Account Representative

Location: North Orange County, CA | Onsite with Field Travel
Employment Type: Direct Hire, Full-Time
Compensation: $60,000 Base Salary + Commission
Territory: Northern & Southern California
Travel: Up to 25%, including overnight travel approximately once per month

Position Overview

We are partnering with an established manufacturer in the home furnishings industry seeking an energetic and relationship-driven Account Representative to manage and grow retail accounts throughout the Northern and Southern California markets.

Based in North Orange County, CA, this position combines account management, inside sales, customer relationship development, product education, virtual presentations, and periodic field visits. The Account Representative will serve as a primary point of contact for existing and prospective retail customers while identifying opportunities to increase account engagement and sales.

A key objective of this position is increasing customer participation in company-sponsored product training and educational events. The ideal candidate is a self-starter who enjoys building long-term customer relationships, conducting proactive outreach, presenting products and programs, and helping retail partners grow their businesses.

Key Responsibilities

• Build, maintain, and grow relationships with existing and prospective retail accounts throughout the assigned California territory.
• Serve as a primary point of contact for assigned customers and provide ongoing account and sales support.
• Drive customer participation in company-sponsored product training and educational events.
• Maintain a structured cadence of outbound customer calls, emails, follow-ups, and account development activities.
• Create and maintain a monthly schedule of virtual customer education and product sessions.
• Conduct virtual and in-person presentations covering products, promotions, sales opportunities, and upcoming events.
• Identify opportunities to increase customer engagement, product adoption, and overall account sales.
• Plan and conduct customer field visits to support account development and business growth.
• Travel throughout Northern and Southern California as business needs require, including occasional multi-day and overnight trips.
• Maintain accurate records of customer interactions, account history, opportunities, and competitive intelligence within Salesforce.
• Track account sales potential by product and competitor.
• Gather relevant market and competitive intelligence through ongoing customer interactions.
• Review account opportunities, sales potential, and competitive activity with management.
• Maintain consistent follow-up with customers regarding products, promotions, training opportunities, and company initiatives.
• Perform additional duties as assigned.

Qualifications

Required

• Previous experience in account management, inside sales, showroom sales, B2B sales, or a similar customer-facing role.
• Demonstrated ability to develop and maintain strong customer relationships.
• Experience with proactive customer outreach and follow-up.
• Strong verbal and written communication skills.
• Comfortable conducting virtual and in-person customer presentations.
• Strong organizational and time-management skills.
• Self-starter with the ability to independently manage customer relationships and daily account activity.
• Proficiency with Salesforce or a similar CRM platform.
• Ability to identify customer needs and account growth opportunities.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness and ability to travel up to approximately 25%.
• Ability to complete occasional multi-day and overnight travel.
• Valid driver's license, reliable automobile, and current automobile insurance.

Preferred

• Experience within home furnishings, interior design, furniture, flooring, architectural products, building products, or a related industry.
• Experience supporting retailers, dealers, designers, showrooms, or other B2B accounts.
• Experience conducting product training, customer education, lunch-and-learns, or similar customer events.
• Experience working within a showroom-based, dealer-based, or design-oriented sales environment.

Key Performance Indicators

Success in this position will be measured through a combination of:

• Customer participation in company-sponsored training and educational programs.
• Consistent engagement and follow-up with assigned retail accounts.
• Development and growth of existing and prospective customer relationships.
• Identification of account growth and sales opportunities.
• Execution of virtual and in-person customer education sessions.
• Accurate and timely CRM documentation and account management.
• Effective planning and execution of customer field visits.

Benefits

The company offers a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off
• Paid Holidays
• Pet Insurance
• 401(k) with company match after one year of employment
• Business travel expense reimbursement

Ideal Candidate Profile

The ideal candidate is a relationship-oriented sales and account management professional who enjoys working directly with customers and developing accounts over time.

Candidates coming from interior design, home furnishings, furniture, flooring, architectural products, building products, showroom sales, or dealer-based environments may translate particularly well into this opportunity.

This role may also appeal to an experienced outside sales professional who enjoys customer development but is looking for a position that combines office-based account management with customer visits and a more moderate travel schedule.