Senior VDI Engineer- Must have extensive AVD exp.

*US Citizens or GC Holders

*Hybrid in one of these locations- have to go in 2-3 days a week for one of these locations.

NYC, Houston, Dallas, DC, Chicago, San Fran, Palo Alto, LA

As a Senior Virtual Desktop Infrastructure (VDI) Engineer, you will serve as a core technical leader within our architecture team. You will drive the reliability, security, and performance of our end-user computing platforms while accelerating our cloud migration strategy. This role bridges advanced engineering projects—like migrating from on-premises Citrix to Azure Virtual Desktop (AVD)—with day-to-day enterprise operational support.

Key Responsibilities

Architecture & Engineering

·         Lead Design & Optimization: Partner with IT leadership to design, scale, and optimize resilient and secure virtual desktop environments.

·         Drive Cloud Migrations: Execute the strategy to migrate on-premises Citrix Virtual Apps and Desktops (CVAD) to AVD and Citrix DaaS with minimal business disruption.

·         Modernize End-User Computing: Evaluate, deploy, and refine profile management and application-delivery solutions (FSLogix, Citrix UPM).

·         Cross-Functional Collaboration: Align with Infrastructure, Security, and Network teams to deliver cohesive enterprise IT solutions.

Operations & Advanced Support

·         Own the Queue: Actively manage, prioritize, and resolve Tier-3 operational tickets, incidents, and complex escalations within SLAs.

·         Troubleshoot Complex Issues: Diagnose deep technical faults across virtual desktops, profiles, networking, and authentication.

·         Off-Hours Maintenance: Participate in system upgrades, disaster recovery drills, and scheduled maintenance outside standard hours.

Automation & Documentation

·         Automate Workflows: Build and maintain PowerShell scripts to automate deployment, monitoring, and reporting tasks.

·         Technical Authoring: Create crisp architectural diagrams, implementation guidelines, standards, and standard operating procedures (SOPs).

·         Mentorship & Knowledge Transfer: Train internal engineering and service desk support teams to ensure a smooth handoff of new systems.

Required Qualifications

Education & Experience

·         Education: Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience.

·         Experience: 7+ years architecting, managing, and supporting large-scale enterprise VDI environments.

·         Speed to Value: Proven ability to step into complex environments and become productive immediately, ideally backed by contract or consulting experience.

Technical Expertise

·         Citrix Suite: Strong architecture and troubleshooting skills with CVAD (on-premises), Citrix DaaS, StoreFront, Delivery Controllers, MCS, PVS, and Citrix Gateway/ADC.

·         Azure Virtual Desktop (AVD): Deep knowledge of AVD host pools, workspaces, scaling, image management, and hybrid cloud delivery.

·         Profile & Identity Management: Mastery of FSLogix, Citrix UPM, Ivanti Workspace Control (AppSense), Active Directory, and Group Policy.

·         Security & Systems: Experience with Ivanti Application Control, Windows Defender Application Control, Windows OS (Server/Desktop), and Hyper-V (or AWS/VMware alternatives).

·         Automation & Tools: Advanced scripting skills in PowerShell; familiarity with Nerdio Manager for Enterprise is preferred.

Core Soft Skills

·         Dual Focus: Ability to balance strategic, long-term engineering milestones with fast-paced, daily ticket queues.

·         Communication: Exceptional skills in technical documentation, translating complex concepts for stakeholder updates, and technical training.

Preferred Certifications

·         Microsoft Certified: Azure Virtual Desktop Specialty

·         Citrix Certified Professional or Expert - Virtualization (CCP-V / CCE-V)