Desktop and Quality Support Manager - Pharmaceuticals Not right for you? We've got others

Salary:
Confidential
Location:
Lancaster, SC
Posted:
July 21st 2021
Minimum Degree:
Bachelor
Relocation Assistance:
Available
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We are looking for a Desktop Software Quality manager who will be responsible for the company's desktop and laptop selection, imaging, deployment, application integration, and on-going support. This manager is responsible for the helpdesk ticketing system and will oversee a small team of helpdesk technicians. The candidate will develop Windows images in a desktop/laptop environment to integrate corporate software and deliver it seamlessly to employees both locally and remotely. Manage, maintain, troubleshoot and support desktop Operating Systems in conjunction with application setup, delivery, and maintenance. Work with team members to resolve issues and implement best practice solutions. Manage trouble and request tickets to established SLA's.

 

Roles and Responsibilities:

 

Position Requirements

 

Minimum Requirements:

Three to five years of relevant work/management experience including successful supervisory leadership of an infrastructure team.

 

Education and Experience:

A Bachelor's Degree is required in the field of computer science or another related technical field. Preferred master's degree in management information systems or a similar IT related discipline, or an MBA with certificates that prove advanced IT training, such as computer engineering, programming, networking, or database management.

 

Supervisory Responsibilities:

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